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bdarmanali2022
Apr 07, 2022
In General Discussions
The debate is always framed in the same way: when should customer service teams switch from e-mail to dedicated software? winter review We know that help desk and issue tracking software make customer service easier. But teams often delay buying it because of the cost, learning curve, and time it takes to implement. Some decide to invest in software when their number of problems gets out of control. Others buy when they start to lose sight of problems or drive customers crazy. But what if there was something between email and dedicated software, something cheaper, easier to implement and easier to learn, that you could invest in before start losing track of issues or making customers angry? Can a simple Gmail extension replace help desk, customer service, ticketing or issue tracking software? No, it can't. But it can be a great first step towards automating your customer service and a huge improvement over using Gmail alone for customer service. Winter turns your Gmail inbox into an extremely basic support tool. It is listed in Cantera's Task Management Software Directory , where it has an impressive five-star perfect rating among 16 reviewers. But it's also useful for customer service teams. The fundamental problem with using an email inbox to employee data manage collaborative work is that email is siloed by default. winter review My inbox is my inbox and your inbox is your inbox. Teams typically use collaboration tools like Slack to work together virtually. But customer service requires you to work simultaneously with people outside your team and with people inside your team. Customer service teams, tired of Gmail's limitations, seek help desk software or issue tracking software to collaborate with team members while ensuring nothing slips through the cracks. But switching from Gmail to dedicated software requires learning the new software, and usually some cost, although there are a few free help desk software options .
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